GRIDX HEAD-END SYSTEM

Every Field Job, From Alert To Closure, Proven By The Meter

Plan, dispatch and track every field job in a power utility, from smart meter installation to theft inspection and fault restoration. Because GridX is connected to your AMI, many jobs can be

Web console + GridX FFA mobile app
Connects to any HES / MDM / CIS
India & international utilities

THE PROBLEM

Field Work Decides Your Losses And Your SLAs.

Theft stops only when someone inspects the meter. Supply returns only when a crew reaches the DT. Yet in many utilities, jobs still move by phone and paper, and "done" means a technician said so

Generic field-service software was built for many industries. GridX is built for power distribution and metering, by a company that has run AMI field rollouts for decades.

Feature	Typical Field-Service Software	GridX Workforce Management
Built for	Many industries, adapted	Power distribution & metering
Where jobs come from	Tickets keyed in by staff	Also auto-created from meter events and analytics alerts
How a job is closed	Technician marks it done	Site evidence plus meter-data checks via HES
Smart meter rollout	Often a separate tool	Install, replace, commission built in
Regulatory timelines	Built per project	SoP timers (India), configurable SLAs
Time to go live	Long integration projects	SaaS with open APIs

Architecture

From The Meter to Your Billing System, Securely

Detect

• GridX Analytics alerts
• HES events & outages
• DT & feeder meters
• CIS service requests
• Call centre & plans

Dispatch

• Priority & SLA rules
• Skill, area & shift
• Nearest crew on map
• In-house or contractor

Do (FFA app)

• Navigate to the site
• Scan meter & readings
• Geo-tagged photos
• Digital consumer sign-off
• Call centre & plans

Verify

• Meter communicates
• Relay / supply status
• Tamper cleared
• In-house or contractor

Report

• SLA & SoP status
• Crew productivity
• Recoveries
• Audit trail

GRIDX FFA MOBILE APP

Builtfor a lineman's day

One app for every job type: guided steps, map navigation, meter scan, photos and sign-off, with work saved on the phone when the network drops.

Android

offline

Geo-tagged evidence

Guided checklists

BETTER WITH GRIDX ANALY TICS

From insight to recovered revenue

Analytics finds the tamper cluster or the overloaded DT. Workforce Management sends the right crew, and the next day's meter data shows whether the loss stopped. Each product also works on its own.

Theft Cases

Dt Unbalance evidence

Outages

HES – DLMS Capabilities

A Complete Head-End.With The Operations Centre Builtin.

Most head-end systems stop at collecting data and leave monitoring to separate tools. GridX HES runs the meters and the operation in one place, so your team sees problems before the billing cycle does.

Work Order Management

WEB CONSOLE

Delivers: one queue for every job, whatever system it came from.

Configurable job typesAuto-creation from alertsPriority & SLA rulesBulk jobsReassign & escalateFull audit trail

Scheduling & Dispatch

WEB CONSOLE - LIVE MAP

Delivers: the right crew at the right site, with fewer wasted trips.

Skill & area matchingNearest-crew assignmentLive crew trackingShift & attendanceContractor crews

Smart Meter Rollout

INSTALL - REPLACE - COMMISSION

Delivers: mass meter installation with clean data, first time.

Batch & area planningOld / new meter scanFinal reading captureCommissioning check via HES

Consumer Service & SoP

SERVICE REQUESTS

Delivers: every consumer request completed inside its deadline.

New connectionsLoad changeRooftop solar feasibilityDisconnection / reconnectionMeter complaints & testing

Revenue Protection

INSPECTIONS - ENFORCEMENT

Delivers: theft cases inspected, documented and followed through.

Tamper & theft inspectionSeal & site checksEvidence captureDisconnection for arrearsOutcome tracking

Outage & Fault Crews

NETWORK O&M

Delivers: faster restoration, with outages raised by the meters themselves.

Outage jobs from HES eventsDT & feeder faultsPatrollingRestoration confirmed by metersPreventive maintenance

Dashboards & Performance

MANAGEMENT VIEW

Delivers: a clear view of what the field force achieved, by division and by crew.

SLA & SoP complianceJobs per crew per dayFirst-visit completionAgeing & backlogRevenue recovered

Integration Layer

OPEN APIS

Delivers: GridX fits your existing systems instead of replacing them.

Any HES / MDMCIS & billing (incl. SAP)GISERP & inventoryCall centre / CRM

Built By People Who Have Run Meter Rollouts

NES has managed AMI field deployments for decades. GridX Workforce Management encodes how metering work is actually done on the ground.

28

years in the AMI
industry

30+

countries with NES
clients

40M+

smart devices deployed
in the last two decades

Deployment & scale

SaaS: live quickly, no heavy upfront IT infrastructure
Scalable: from one division to thousands of field users
Role-based: HQ, circle, division, supervisor, crew and contractor

For Indian discoms

Supports RDSS smart meter installation and field verification
Standards-of-Performance timers for consumer services
Works for in-house staff and AMISP / contractor agencies

For international utilities

Works with any vendor's AMI, CIS and GIS
Configurable SLAs, job types and forms per utility
Fits AMI rollouts, revenue protection and O&M