Inside Sales Manager

Key Responsibilities

1. Drive end-to-end inside sales cycle for Company SaaS subscription plans — from lead qualification to closing.
2. Conduct product demos and consultative sales calls to convert prospects into subscribers.
3. Achieve and exceed monthly/quarterly sales targets for new subscriptions and renewals.
4. Maintain and update lead/customer data accurately in the CRM system.
5. Follow up consistently with warm and cold leads via calls, emails, and messaging.
6. Understand customer requirements and pitch the right subscription plan to maximize value.
7. Handle customer objections, negotiate terms, and close deals confidently.
8. Address and resolve customer complaints or escalations promptly and professionally.
9. Coordinate with the customer support/product team to ensure smooth onboarding of new clients.
10. Track sales pipeline, prepare reports, and share regular forecasts with management.
11. Build long-term relationships with customers to encourage upsells, cross-sells, and renewals.

Preferred Attributes

1. Prior experience in energy, solar, or SaaS/tech subscription sales is a plus.
2. Comfortable working with sales dashboards, KPIs, and performance metrics.
3. Self-motivated with a positive, customer-first attitude.

Required Skills & Qualifications

1. Education: Graduate (any stream); preference for candidates with a background in Business, Marketing, or related fields.
2. Experience: 3–5 years in inside sales / tele-sales, preferably in SaaS, subscription-based products, or B2B sales.
3. Communication: Excellent verbal and written English communication skills.
4. CRM Knowledge: Hands-on experience with CRM tools (e.g., Zoho, Salesforce, HubSpot, or similar) for lead and pipeline management.
5. Sales Skills: Strong convincing/negotiation power with a proven track record of meeting sales targets.
6. Customer Handling: Ability to manage and resolve customer complaints with patience and professionalism.
7. Other Skills: Good listening skills, objection handling, target-orientation, and ability to work independently.